How We Helped an Insurance Company Unlock $2M+ Net Benefit and Cut Admin Load

1. Onshore BPO for customer-facing tasks (Call center support for underwriting and claims)
2. Offshore BPO underwriting (submission clearance, quote generation, binder creation, subjectivity follow-ups, policy issuance, post issuance processes, renewals)
3. Offshore Claims BPO(FNOL management, claims data entry, loss runs, audit coordination, payment reconciliation)
4. Analytics dashboard to track TAT, error rates, and SLAs

Our Model:

Results in 6 Months:

The Impact:

1. Freed underwriting team to focus on risk assessment, not paperwork
2. $2M+ net benefit in Year 1 after partner costs
3. Scalable workforce for seasonal demand
4. Seamless integration with existing tech stack

Why It Worked:

1. Customized SOPs aligned with core processes
2. Joint QA checks: Underwriters validate high-risk exceptions
3. KPI-based SLAs with shared dashboards
4. Continuous optimization through Lean Six Sigma principles